27 tickets
| # | Title | Requester | Category | Priority | Status | SLA | Tags | Due | Created | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| #19 | Printer on 2nd floor offline — urgent for board meeting | Priya Nair | Hardware | Critical | Resolved | Pending | #hardware #quick-fix | Apr 5 9:39pm | Apr 6, 2026 | |
| #26 | Teams audio not working during calls | Carlos Reyes | Software | Medium | Resolved | Met | #software | Apr 5 2:39am | Apr 6, 2026 | |
| #22 | WiFi drops every 30 minutes on 3rd floor | Tom Bergmann | Network | Medium | In Progress | Breached | #network | Apr 6 6:39am | Apr 6, 2026 | |
| #18 | Cannot access shared drive — permission denied | David Okonkwo | Account Access | High | Open | Breached | #access | Apr 6 4:39am | Apr 6, 2026 | |
| #25 | Monitor flickering — possible hardware failure | Priya Nair | Hardware | Medium | Open | Breached | #hardware #needs-parts | Apr 6 5:39am | Apr 6, 2026 | |
| #21 | New employee onboarding — system access needed | Linda Zhao | Account Access | High | Closed | Pending | #access | Apr 2 2:39am | Apr 6, 2026 | |
| #17 | Laptop running extremely slow after Windows update | Sarah Mitchell | Software | Critical | In Progress | Breached | #escalated #software | Apr 6 1:39am | Apr 6, 2026 | |
| #24 | Request to install Adobe Acrobat Pro | David Okonkwo | Software | Low | Closed | Pending | #software | Mar 31 2:39am | Apr 6, 2026 | |
| #20 | Outlook keeps crashing when opening attachments | Carlos Reyes | Software | Medium | Resolved | Met | #software | Apr 4 2:39am | Apr 6, 2026 | |
| #27 | Password expired — locked out of all systems | Linda Zhao | Account Access | Critical | Resolved | Met | #access #quick-fix | Apr 3 2:39am | Apr 6, 2026 | |
| #23 | VPN fails to connect from home — error 619 | Sarah Mitchell | Network | High | Open | Breached | #escalated #network | Apr 6 3:39am | Apr 6, 2026 | |
| #12 | Request to install Adobe Acrobat Pro | David Okonkwo | Software | Low | Closed | Pending | #software | Mar 31 2:39am | Apr 6, 2026 | |
| #8 | Outlook keeps crashing when opening attachments | Carlos Reyes | Software | Medium | Resolved | Met | #software | Apr 4 2:39am | Apr 6, 2026 | |
| #15 | Password expired — locked out of all systems | Linda Zhao | Account Access | Critical | Resolved | Met | #access #quick-fix | Apr 3 2:39am | Apr 6, 2026 | |
| #11 | VPN fails to connect from home — error 619 | Sarah Mitchell | Network | High | Open | Breached | #escalated #network | Apr 6 3:39am | Apr 6, 2026 | |
| #7 | Printer on 2nd floor offline — urgent for board meeting | Priya Nair | Hardware | Critical | Resolved | Pending | #hardware #quick-fix | Apr 5 9:39pm | Apr 6, 2026 | |
| #14 | Teams audio not working during calls | Carlos Reyes | Software | Medium | Resolved | Met | #software | Apr 5 2:39am | Apr 6, 2026 | |
| #10 | WiFi drops every 30 minutes on 3rd floor | Tom Bergmann | Network | Medium | In Progress | Breached | #network | Apr 6 6:39am | Apr 6, 2026 | |
| #6 | Cannot access shared drive — permission denied | David Okonkwo | Account Access | Medium | Open | Breached | #access | Apr 6 10:39am | Apr 6, 2026 | |
| #13 | Monitor flickering — possible hardware failure | Priya Nair | Hardware | Medium | Open | Breached | #hardware #needs-parts | Apr 6 5:39am | Apr 6, 2026 | |
| #9 | New employee onboarding — system access needed | Linda Zhao | Account Access | High | Closed | Pending | #access | Apr 2 2:39am | Apr 6, 2026 | |
| #16 | Ethernet port not working at desk 14B | Tom Bergmann | Network | Low | Open | Breached | — | Apr 7 2:39am | Apr 6, 2026 | |
| #5 | Laptop running extremely slow after Windows update | Sarah Mitchell | Software | Critical | In Progress | Breached | #escalated #software | Apr 6 1:39am | Apr 6, 2026 | |
| #4 | I need help with my internet | Angel Vasquez | Network | Medium | Open | Breached | — | Mar 20 9:42pm | Mar 19, 2026 | |
| #1 | Cannot open Outlook | Angel Vasquez | Software | High | Open | Breached | — | Mar 19 9:45am | Mar 19, 2026 | |
| #3 | Keyboard not working | James Carter | Hardware | Low | Resolved | Pending | — | Mar 21 1:45am | Mar 19, 2026 | |
| #2 | No internet in conference room | Maria Lopez | Network | Medium | In Progress | Breached | — | Mar 20 1:45am | Mar 19, 2026 |