Ticket #8

Resolved Medium Met Software

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Details

Outlook keeps crashing when opening attachments

Comments

4 comments
C Carlos Reyes 13d ago · Apr 6, 2026 2:39am
I checked with IT — this is a known issue with the June Office update. The repair utility should fix it. Running it now on your machine remotely.
C Carlos Reyes 13d ago · Apr 6, 2026 2:39am
Confirmed working now — thank you for the fast response! No more crashes.
C Carlos Reyes 13d ago · Apr 6, 2026 2:39am
I checked with IT — this is a known issue with the June Office update. The repair utility should fix it. Running it now on your machine remotely.
C Carlos Reyes 13d ago · Apr 6, 2026 2:39am
Confirmed working now — thank you for the fast response! No more crashes.

Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · Repaired Office installation via Control Panel
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Office repair completed — attachments open correctly
Status changed from Open to In Progress
Apr 6, 2026 2:39am · Repaired Office installation via Control Panel
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Office repair completed — attachments open correctly

Info

Requester Carlos Reyes
Category Software
Assigned Agent Jessica Park
Created Apr 6, 2026 2:39am
Due Apr 4, 2026 2:39am
First Response Apr 3, 2026 2:39am
Resolved Apr 4, 2026 2:39am
SLA (minutes) 960
Resolution Time -2880m
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Tags

# software