Knowledge Base

Installing the VPN Client 1. Download the VPN client from the IT portal at it.company.com/vpn 2. Run the installer and follow the prompts 3. When prompted, enter the server address: vpn.compa…

Overview This guide covers setting up your company email on iOS and Android devices. iOS (iPhone / iPad) 1. Open Settings → Mail → Accounts → Add Account 2. Select Microsoft E…

Overview All access requests must go through the IT helpdesk. Access is granted based on your role and manager approval. Steps 1. Submit a new ticket with category Account Access 2. In the …

Problem Your computer cannot connect to the network or keeps dropping the connection. Solution Step 1 — Open Device Manager Press Windows + X and select Device Manager from the menu. St…

Policy Only IT-approved software may be installed on company devices. Unauthorized installations may result in disciplinary action and will be removed during routine audits. Approved Software L…