Knowledge Base

Installing the VPN Client 1. Download the VPN client from the IT portal at it.company.com/vpn 2. Run the installer and follow the prompts 3. When prompted, enter the server address: vpn.compa…

Problem Your computer cannot connect to the network or keeps dropping the connection. Solution Step 1 — Open Device Manager Press Windows + X and select Device Manager from the menu. St…

Overview All access requests must go through the IT helpdesk. Access is granted based on your role and manager approval. Steps 1. Submit a new ticket with category Account Access 2. In the …

Policy Only IT-approved software may be installed on company devices. Unauthorized installations may result in disciplinary action and will be removed during routine audits. Approved Software L…

Overview This guide covers setting up your company email on iOS and Android devices. iOS (iPhone / iPad) 1. Open Settings → Mail → Accounts → Add Account 2. Select Microsoft E…