Installing the VPN Client
- Download the VPN client from the IT portal at it.company.com/vpn
- Run the installer and follow the prompts
- When prompted, enter the server address: vpn.company.com
- Log in with your company credentials
Connecting
- Open the VPN client from your system tray
- Click Connect — authentication takes 5–15 seconds
- You will see a green checkmark when connected
Common Issues
Connection times out
Check your internet connection. If on public WiFi, some networks block VPN traffic — try a mobile hotspot.
Invalid credentials
Your password may have expired. Reset it at accounts.company.com before connecting.
Slow speeds while on VPN
Enable split tunneling if your job role permits it. Contact IT to check your profile settings.
Disconnecting
Always disconnect the VPN before shutting down your computer to avoid session corruption.