Aggregated performance data across all tickets
| Category | Total | Open | In Progress | Done | Avg Resolution | SLA Breaches |
|---|---|---|---|---|---|---|
| Software | 9 | 1 | 2 | 6 | -3840m | 3 |
| Network | 7 | 4 | 3 | 0 | — | 7 |
| Account Access | 6 | 2 | 0 | 4 | -4320m | 2 |
| Hardware | 5 | 2 | 0 | 3 | -240m | 3 |
| Other | 0 | 0 | 0 | 0 | — | 0 |
| Priority | Total | Resolved | Avg Resolution |
|---|---|---|---|
| Critical | 6 | 4 | -2280m |
| High | 6 | 2 | -4320m |
| Medium | 11 | 4 | -2160m |
| Low | 4 | 3 | -7200m |
| Agent | Assigned | Resolved | Open |
|---|---|---|---|
| Jessica Park | 8 | 4 | 0 |
| Marcus Webb | 6 | 6 | 0 |
| IT Agent Sara | 2 | 1 | 1 |
| IT Agent Mike | 2 | 0 | 1 |
| Robert E | 0 | 0 | 0 |