Ticket #15

Resolved Critical Met Account Access

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Details

Password expired — locked out of all systems

Comments

2 comments
L Linda Zhao 13d ago · Apr 6, 2026 2:39am
Password has been reset. Please change it immediately on first login and do not share it. Your client call should not be affected.
L Linda Zhao 13d ago · Apr 6, 2026 2:39am
Password has been reset. Please change it immediately on first login and do not share it. Your client call should not be affected.

Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · Resetting AD password immediately
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Password reset — all systems accessible. User confirmed before client call.
Status changed from Open to In Progress
Apr 6, 2026 2:39am · Resetting AD password immediately
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Password reset — all systems accessible. User confirmed before client call.

Info

Requester Linda Zhao
Category Account Access
Assigned Agent Marcus Webb
Created Apr 6, 2026 2:39am
Due Apr 3, 2026 2:39am
First Response Apr 3, 2026 2:39am
Resolved Apr 3, 2026 2:39am
SLA (minutes) 60
Resolution Time -4320m
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Tags

# access # quick-fix