Ticket #27

Resolved Critical Met Account Access

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Details

Password expired — locked out of all systems

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Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · Resetting AD password immediately
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Password reset — all systems accessible. User confirmed before client call.

Info

Requester Linda Zhao
Category Account Access
Assigned Agent Unassigned
Created Apr 6, 2026 2:39am
Due Apr 3, 2026 2:39am
First Response Apr 3, 2026 2:39am
Resolved Apr 3, 2026 2:39am
SLA (minutes) 60
Resolution Time -4320m
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Tags

# access # quick-fix