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Edit Ticket #27
Password expired — locked out of all systems
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Created
Apr 6, 2026 2:39am
Due At
Apr 3, 2026 2:39am
First Response
Apr 3, 2026 2:39am
Resolved At
Apr 3, 2026 2:39am
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
My password expired overnight and I am now locked out of my computer, email, and VPN. I have a client call in 45 minutes. Please help ASAP.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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Status History
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Changed At
Note
Open
In Progress
Apr 6, 2026 2:39am
Resetting AD password immediately
In Progress
Resolved
Apr 6, 2026 2:39am
Password reset — all systems accessible. User confirmed before client call.