Ticket #9

Closed High Breached Account Access

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Details

New employee onboarding — system access needed

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Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · Provisioning accounts and access
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · All accounts created — credentials sent to manager
Status changed from Resolved to Closed
Apr 6, 2026 2:39am · Confirmed working by user
Status changed from Open to In Progress
Apr 6, 2026 2:39am · Provisioning accounts and access
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · All accounts created — credentials sent to manager
Status changed from Resolved to Closed
Apr 6, 2026 2:39am · Confirmed working by user

Info

Requester Linda Zhao
Category Account Access
Assigned Agent Marcus Webb
Created Apr 6, 2026 2:39am
Due Apr 2, 2026 2:39am
First Response Apr 1, 2026 2:39am
Resolved Apr 3, 2026 2:39am
SLA (minutes) 1,440
Resolution Time -4320m
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Tags

# access