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Edit Ticket #26
Teams audio not working during calls
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Created
Apr 6, 2026 2:39am
Due At
Apr 5, 2026 2:39am
First Response
Apr 4, 2026 2:39am
Resolved At
Apr 5, 2026 2:39am
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
Other participants cannot hear me during Microsoft Teams calls. My microphone works fine in other apps (tested in Zoom and Voice Recorder). Issue started after a Windows audio driver update.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
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(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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Status History
From
To
Changed At
Note
Open
In Progress
Apr 6, 2026 2:39am
Rolled back audio driver to previous version
In Progress
Resolved
Apr 6, 2026 2:39am
Driver rollback resolved the issue — tested with 3-person call