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Ticket #26
Resolved
Medium
Met
Software
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Details
Teams audio not working during calls
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Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
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Status Timeline
Status changed from
Open
to
In Progress
Apr 6, 2026 2:39am · Rolled back audio driver to previous version
Status changed from
In Progress
to
Resolved
Apr 6, 2026 2:39am · Driver rollback resolved the issue — tested with 3-person call
Info
Requester
Carlos Reyes
Category
Software
Assigned Agent
Unassigned
Created
Apr 6, 2026 2:39am
Due
Apr 5, 2026 2:39am
First Response
Apr 4, 2026 2:39am
Resolved
Apr 5, 2026 2:39am
SLA (minutes)
960
Resolution Time
-1440m
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Tags
# software