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Edit Ticket #21
New employee onboarding — system access needed
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Created
Apr 6, 2026 2:39am
Due At
Apr 2, 2026 2:39am
First Response
Apr 1, 2026 2:39am
Resolved At
Apr 3, 2026 2:39am
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
We have a new hire starting Monday (Jake Thompson, Sales dept). Please set up: company email, VPN access, Salesforce login, and shared drive access for the Sales folder.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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Status History
From
To
Changed At
Note
Open
In Progress
Apr 6, 2026 2:39am
Provisioning accounts and access
In Progress
Resolved
Apr 6, 2026 2:39am
All accounts created — credentials sent to manager
Resolved
Closed
Apr 6, 2026 2:39am
Confirmed working by user