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Edit Ticket #23
VPN fails to connect from home — error 619
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Created
Apr 6, 2026 2:39am
Due At
Apr 6, 2026 3:39am
First Response
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Resolved At
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Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
Cannot connect to VPN from home. Getting error code 619. Tried restarting modem, reinstalling the VPN client, and connecting on both WiFi and ethernet. Nothing works.
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Critical
Status
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Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
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(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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