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Edit Ticket #19
Printer on 2nd floor offline — urgent for board meeting
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Created
Apr 6, 2026 2:39am
Due At
Apr 5, 2026 9:39pm
First Response
Apr 5, 2026 8:39pm
Resolved At
Apr 5, 2026 10:39pm
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
The HP LaserJet on the 2nd floor near the conference room is showing offline. We have a board meeting at 3pm and need to print documents. Please prioritize.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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Status History
From
To
Changed At
Note
Open
In Progress
Apr 6, 2026 2:39am
On-site to inspect printer hardware
In Progress
Resolved
Apr 6, 2026 2:39am
Replaced toner cartridge and reset spooler — printer back online