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Edit Ticket #5
Laptop running extremely slow after Windows update
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Created
Apr 6, 2026 2:39am
Due At
Apr 6, 2026 1:39am
First Response
Apr 5, 2026 11:39pm
Resolved At
—
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
After installing the latest Windows update yesterday my laptop takes 10+ minutes to boot and applications freeze constantly. I cannot get any work done. This is affecting the entire finance team.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
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Status History
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Open
In Progress
Apr 6, 2026 2:39am
Agent picked up — checking Windows Event Log
Open
In Progress
Apr 6, 2026 2:39am
Agent picked up — checking Windows Event Log