Ticket #5

In Progress Critical Breached Software

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Details

Laptop running extremely slow after Windows update

Comments

4 comments
S Sarah Mitchell 13d ago · Apr 6, 2026 2:39am
Just to clarify — this started right after the KB5034441 update on Tuesday morning. The update log shows it installed at 2:14am.
D David Okonkwo 13d ago · Apr 6, 2026 2:39am
Two other people on my team have the same issue after the same update. Might be worth checking if it is widespread.
S Sarah Mitchell 13d ago · Apr 6, 2026 2:39am
Just to clarify — this started right after the KB5034441 update on Tuesday morning. The update log shows it installed at 2:14am.
D David Okonkwo 13d ago · Apr 6, 2026 2:39am
Two other people on my team have the same issue after the same update. Might be worth checking if it is widespread.

Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · Agent picked up — checking Windows Event Log
Status changed from Open to In Progress
Apr 6, 2026 2:39am · Agent picked up — checking Windows Event Log

Info

Requester Sarah Mitchell
Category Software
Assigned Agent Jessica Park
Created Apr 6, 2026 2:39am
Due Apr 6, 2026 1:39am
First Response Apr 5, 2026 11:39pm
Resolved —
SLA (minutes) 240
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Tags

# escalated # software