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Ticket #24
Closed
Low
Breached
Software
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Details
Request to install Adobe Acrobat Pro
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Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
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Status Timeline
Status changed from
Open
to
In Progress
Apr 6, 2026 2:39am · Deploying Adobe Acrobat Pro via SCCM
Status changed from
In Progress
to
Resolved
Apr 6, 2026 2:39am · Adobe Acrobat Pro installed and licensed
Status changed from
Resolved
to
Closed
Apr 6, 2026 2:39am · User confirmed software working correctly
Info
Requester
David Okonkwo
Category
Software
Assigned Agent
Unassigned
Created
Apr 6, 2026 2:39am
Due
Mar 31, 2026 2:39am
First Response
Mar 31, 2026 2:39am
Resolved
Apr 1, 2026 2:39am
SLA (minutes)
2,880
Resolution Time
-7200m
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Tags
# software