H
Help
desk
Tickets
Users
Agents
Tags
Reports
KB
+ New Ticket
Edit Ticket #18
Cannot access shared drive — permission denied
View
← Back
Created
Apr 6, 2026 2:39am
Due At
Apr 6, 2026 4:39am
First Response
—
Resolved At
—
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
Getting "Access Denied" error when trying to open the Marketing shared drive at \fileservermarketing. Was working fine last week. Other teammates can access it without issues.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
Save Changes
Cancel
Status History
From
To
Changed At
Note
No status changes logged yet.