Ticket #7

Resolved Critical Breached Hardware

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Details

Printer on 2nd floor offline — urgent for board meeting

Comments

2 comments
P Priya Nair 13d ago · Apr 6, 2026 2:39am
Thank you! Printer is working perfectly now. The board meeting went smoothly.
P Priya Nair 13d ago · Apr 6, 2026 2:39am
Thank you! Printer is working perfectly now. The board meeting went smoothly.

Status Timeline

Status changed from Open to In Progress
Apr 6, 2026 2:39am · On-site to inspect printer hardware
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Replaced toner cartridge and reset spooler — printer back online
Status changed from Open to In Progress
Apr 6, 2026 2:39am · On-site to inspect printer hardware
Status changed from In Progress to Resolved
Apr 6, 2026 2:39am · Replaced toner cartridge and reset spooler — printer back online

Info

Requester Priya Nair
Category Hardware
Assigned Agent Marcus Webb
Created Apr 6, 2026 2:39am
Due Apr 5, 2026 9:39pm
First Response Apr 5, 2026 8:39pm
Resolved Apr 5, 2026 10:39pm
SLA (minutes) 120
Resolution Time -240m
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Tags

# hardware # quick-fix