H
Help
desk
Tickets
Users
Agents
Tags
Reports
KB
+ New Ticket
Edit Ticket #20
Outlook keeps crashing when opening attachments
View
← Back
Created
Apr 6, 2026 2:39am
Due At
Apr 4, 2026 2:39am
First Response
Apr 3, 2026 2:39am
Resolved At
Apr 4, 2026 2:39am
Edit Details
Requester
Angel Vasquez
Carlos Reyes
David Okonkwo
James Carter
Josh Smith
Linda Zhao
Maria Lopez
Priya Nair
Sarah Mitchell
Tom Bergmann
Category
Account Access
Hardware
Network
Other
Software
Title
Description
Microsoft Outlook crashes every time I try to open a PDF or Excel attachment. I have to save them to desktop first to open them. Started after the Office update last Tuesday.
Priority
Low
Medium
High
Critical
Status
Open
In Progress
Resolved
Closed
Assigned Agent
— Unassigned —
IT Agent Mike
IT Agent Sara
Jessica Park
Marcus Webb
Robert E
SLA (minutes)
Tags
(optional)
# access
# email
# escalated
# hardware
# needs-parts
# network
# quick-fix
# software
Save Changes
Cancel
Status History
From
To
Changed At
Note
Open
In Progress
Apr 6, 2026 2:39am
Repaired Office installation via Control Panel
In Progress
Resolved
Apr 6, 2026 2:39am
Office repair completed — attachments open correctly